Providing Client Intake and Records Management Consulting to the Legal Industry
Since their company’s founding in 2002, our firm has trusted InOutsource for consultation and project management on a variety of records management-related projects. Their experts have been instrumental in successful system implementations of new records, conflict checking, and RFID systems, as well as ethical wall processes, records destruction, policy design and much more. InOutsource’s consultants and staff are an excellent team; and Eric, in particular, is extraordinarily knowledgeable, professional and easy to work with. Their willingness to take initiatives on our firm’s behalf and share their expertise has helped us implement process improvements leading to significant efficiency and cost savings. —
- Putting The Horse Before The Cart: How To Successfully Update New Business Intake
- A Conflicts of Interest Primer
- A Proposed Law Firm Information Governance Framework
Before founding InOutsource in 2002, Nancy spent 20 years working with law firms in various capacities. She developed her document and information system expertise through sales and management positions with Uniscribe Professional Services (now a division of Williams Lea) and Canon Business Solutions. Nancy has earned the prestigious Certified Records Manager (CRM) designation from the Institute of Certified Records Managers and is a member of ARMA International. She holds a B.S. degree from Northeastern University. She frequently is called upon to speak to legal professionals and write for industry publications on records management topics.
Eric provides project management expertise to assist clients in every aspect of records management. Specifically, he conducts comprehensive analyses of records operations; develops policies and procedures; assists with technology requirements and system selection; provides software development, implementation and testing; and oversees staffing solutions and vendor relationships. Eric works in partnership with clients and is often called upon to train and mentor firm employees.
Eric’s records management and project management experience stems from a variety of positions held almost exclusively within the legal industry. He has served firms as a records manager organizing complex litigation material, as manager of facilities management operations, and as a project manager instituting records management and conflicts checking software. Prior to joining InOutsource, Eric managed a number of Philadelphia accounts for Uniscribe Professional Services, where he gained extensive experience designing and implementing document imaging operations for large law firms. His hands-on experience also includes client intake and records data entry and retrieval for Novum Pharmaceutical Company. Eric is a CRM and a member of ARMA International. He graduated magna cum laude with a B.A. in English from TempleUniversity. Eric frequently lectures and contributes articles to industry publications on records management topics.
Matt provides project management and consulting support to law firms in the areas of client intake, conflicts due diligence, and records management. He has a strong background working as both a conflicts analyst and records management specialist and has experience using a variety of business intake, conflicts, document management, and records management system. Matt frequently works with law firm clients to assist with resolving software data integrity issues and provide training to law firm staff. He also works directly with clients to develop a variety of policies and procedures to allow them to more effectively manage client information and reduce their risk exposure, while maximizing the capabilities of their business and records management software systems. Matt graduated with honors from Rowan University with a B.A. in Law and Justice Studies. He is a member of both AIIM and ARMA International