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DOWNLOAD: HiveMind Concierge Service & Support​ (Information Governance)

Your information governance and records management software addresses critical risk and compliance requirements for your firm. It’s critical that your IG and IT teams are able to use the full capabilities of the system, streamline key processes for lawyers and support staff, and get the insight and visibility you need to be effective and effectively protect your organization and clients.

For firms seeking regular, responsive, hands-on assistance that exceeds the scope of “vendor helpdesk,” but doesn’t call for the cost and resourcing of formally-scoped, professional service project engagements, InOutsource offers HiveMind Client Care for IG/RM Software.

Delivered as a flexible, concierge experience, HiveMind Client Care connects your firm with InOutsource’s technical and subject matter experts — on-demand, when you need them. Tap the collective wisdom and skill of our team, ready to drive your firm’s success by providing a wide range of product support, maintenance, functional enhancement and broader consulting and advisory services:

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Philadelphia Office

1518 Walnut Street
Suite 1800
Philadelphia, PA 19102

P: (267) 299-6260
F: (267) 299-6266

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Christopher Eckenrode

Senior Project Manager

Chris’ primary focus at InOutsource is project management. Since he began with us in 2016 he has led the team through one successful implementation after another, each with its own set of hurdles and personalities.

In addition to managing the implementations Chris handles a number of aspects on our projects from consulting support and process design to development and project organization.

As someone that has worked in new business intake, conflicts due diligence and resolution with a top international law firm for a decade before coming to InOutsource his first-hand knowledge of the process and its intricacies adds a layer of expertise that is invaluable to our clients.

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Alyse Driscoll

Director of Finance and Administration

Alyse supervises all finance, human resources and administrative responsibilities. She is also responsible for planning, coordinating, and supporting daily operational functions as well as ensuring InOutsource’s business lines receive the support necessary to meet the needs of every client.

With over 25 years of experience working with professional service companies, Alyse has helped business owners achieve their financial goals and better understand their business models. Starting her career at Ernst & Young LLP, she has worked with a wide range of small, mid-sized and multinational companies to identify best practices and expand their impact.

Alyse has her B.S. degree in Accounting and Business Management from the State University of New York at Albany and is a Certified Public Accountant in Pennsylvania and New York.