While every software vendor offers basic helpdesk support — and even “enhanced” assistance — it’s more common than you might think for firms to rely on third parties for aid and insight.
This is particularly true for risk management, information governance, and analytics tools. That’s because addressing issues and enhancing operations in these domains requires advanced understanding — not only of complex software applications, but also of layered policies driving practices, intricate data and work flows, and the broader environments in which these functions execute. In short, context matters.
What’s more, vendor support typically stops short of active involvement in executing enhancements like updating forms or consulting on best practices — directing clients to engage professional services instead.
The Advantage of Working with Independent InOutsource Experts
Today, of the 200+ firms we serve, over 70 have active support plans with InOutsource — with many relying on our team to assist with multiple products, across several areas of our practice expertise. And now, to further enhance our clients’ experience, we’ve made fresh new investments in people, process, and tools.
We call this updated offering — which offers support, advisory, and professional services — HiveMind Client Care, because it makes it possible for firms like yours to tap our organization’s collective experience and skill.
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