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DATASHEET: HiveMind Concierge Service & Support (Information Governance)

Your information governance and records management software addresses critical risk and compliance requirements for your firm. It’s critical that your IG and IT teams are able to use the full capabilities of the system, streamline key processes for lawyers and support staff, and get the insight and visibility you need to be effective and effectively protect your organization and clients.

For firms seeking regular, responsive, hands-on assistance that exceeds the scope of “vendor helpdesk,” but doesn’t call for the cost and resourcing of formally-scoped, professional service project engagements, InOutsource offers HiveMind Client Care for IG/RM Software.

Delivered as a flexible, concierge experience, HiveMind Client Care connects your firm with InOutsource’s technical and subject matter experts — on-demand, when you need them. Tap the collective wisdom and skill of our team, ready to drive your firm’s success by providing a wide range of product support, maintenance, functional enhancement and broader consulting and advisory services:

Enter your email to read our HiveMind Client Care overview:



bio_marciacook

Marcia Cook

Sr. Data and Analytics Consultant

Marcia Cook comes to InOutsource with 17 years of IT experience with the last 7 years heavily focused on Business Intelligence and Data Warehouse Development, as well as Data and Analytics solutions. Prior to completing her bachelor’s degree, Marcia also worked as an Executive Assistant for various employers including Micron Technology, American Express, University of Utah, and the United States Army Kwajalein Atoll (USAKA).

Marcia has extensive experience with various Analytics tools including Qlik, Tableau, Sisense, OBIEE, and Domo. She has studied both Kimball and Inmon data warehouse methodologies, Software Development Life Cycle (SDLC), and various programming languages including SQL, C++, Java, .NET, and python.

Marcia obtained her Bachelor of Science in Mathematical Science with a minor in Computer Science from University of Alabama in Huntsville.

In addition to work, Marcia has been a college Math tutor for all ages, specializing in general mathematics, algebra, and calculus.