Teaching an Old Dog New Tricks: Business Process Management and Law Firms

by Zachary Beauchemin and Alisha DiGiandomenico

Though traditionally considered laggards when adopting new technology, law firms have recently started to explore new tricks to fortify performance across their organizations. While this evolution is critical to a firm’s survival, it’s important that firm administrators understand that substantive improvements are only possible through multi-directional change. Some firms have begun to leverage cutting-edge technology, such as business intelligence solutions, to reveal stories within their data, craft strategy, and augment decision-making.

By understanding and monitoring the big picture, firms can enact change using a top-down method. However, one major area that can bring about progress from the bottom-up has yet to be optimized: the workflow.

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